Privacy,
explained.

Learn what personal information we collect, where it comes from, and how we use it.

Privacy Policy

JOLLYLIGHT operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalised shopping experience (the “Services”).

JOLLYLIGHT uses Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, or disclose personal information when you visit or use the website, make a purchase or another transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing, and disclosure of your personal information.

Please read this policy carefully

By using and accessing the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that can identify you or another person, or that can be directly linked to you.

Personal information does not include information that is anonymous or has been anonymised to the extent that it cannot identify or be linked to you.

Depending on how you use our Services, where you live, and applicable legal requirements, we may collect or process the following categories of personal information, including inferences drawn from them.

Contact Details: Your name, postal address, billing address, delivery address, telephone number, and email address.
Financial Information: Credit, debit, and account numbers; payment card information; account information; transaction details; payment method; payment confirmation; and other payment details.
Account Information: Your username, password, security questions, configurations, and settings.
Transaction Information: Items you view, add to your cart or wish list, purchase, return, exchange, or cancel, together with your previous transactions.
Communications With Us: Information you provide when you contact us, for example when submitting a customer support enquiry.
Device Information: Information about your device, browser, or network connection, including your IP address and other unique identifiers.
Usage Information: Information about your interaction with the Services, including how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources.

Directly From You

For example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.

Automatically Through the Services

Including information from your device when you use our products or services, visit our website, and through cookies and similar technologies.

From Our Service Providers

For example, when we instruct service providers to enable certain technologies and when they collect or process your personal information on our behalf.

From Partners and Other Third Parties

We may also collect personal information from our partners and other third-party providers.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the purposes described below.

Providing, Personalising, and Improving Our Services

We use your personal information to provide our Services to you. This includes:

Fulfilling our contract with you.
Processing your payments and orders.
Remembering your preferences and interests.
Sending notifications about your account.
Creating, maintaining, and managing your account.
Arranging shipping.
Handling returns and exchanges.
Enabling you to submit reviews.
Creating a personalised shopping experience, for example through product recommendations based on your purchases.

We may also use your personal information to better tailor our Services to your needs and improve them.