On its way
to you.

Everything you need to know about processing, delivery, and tracking your order.

1–3 business daysOrder processing

6–12 business daysEstimated delivery after dispatch

Worldwide shippingInternational delivery available

Processing Time

Orders are processed and dispatched within 1–3 business days after payment is received. During periods of high demand, processing may take slightly longer.

Shipping Method

We offer standard shipping for all orders. Shipping costs are calculated based on the delivery address and the weight of the order.

Delivery Time

Estimated delivery times vary depending on the delivery address and begin when your order is dispatched.

International Shipping

JOLLYLIGHT ships worldwide. Estimated delivery takes 6–12 business days after dispatch.

Actual delivery times may vary depending on the destination country and customs procedures.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.

Tracking is not available in every country. However, we will provide proof of dispatch.

Delayed or Lost Orders

If your shipment is delayed or lost, please contact us at jollylight.customerservice@gmail.com.

We will assist you with tracking your shipment and resolving the issue as quickly as possible.

Taxes & Customs Duties

The buyer is responsible for any applicable import duties, taxes, and customs fees on international shipments. Listed prices exclude VAT.

Delivery Address

Please ensure that your delivery address is correct. JOLLYLIGHT accepts no liability for delays or returned shipments resulting from incorrect address information.

Returns & Exchanges

Please refer to our return policy for information about returns. We offer a 30-day return period from the date you receive your order.

A note on sizing

Some items may carry different size labels due to manufacturer specifications. We adapt the sizing information in our store to European sizing standards.